Customer Payment Support
Tas Gas Retail (TGR) recognises the benefits of assisting all of its customers in effectively managing their energy bills and actively promotes assistance to any customer experiencing financial difficulty in the short or long term.
Our policy document can be found here.
- SET & FORGET DIRECT DEBIT
Set up a fixed regular payment to be deducted from your account weekly, fortnightly or monthly, or you may decide to have your full bill payment automatically deducted from your nominated account when it is due. Complete an online Direct Debit application form or call 1800 760 771.
- BILL SMOOTHING (FOR MULTIPLE BILLS)
Tas Gas Retail can also offer you a long term payment plan that allows you to pay the same amount off your account weekly, fortnightly or monthly. The amount you pay can be based on an estimate of your usage to ensure your account is manageable and within your budget. This amount is reviewed by us at least annually to see if any adjustments need to be made.
If you receive a Centrelink payment you can get an amount deducted every fortnight to help offset your account when it arrives. Tas Gas Retail can help you set this up and manage how much needs to be taken out to ensure that your bill is manageable. Please contact our Customer Service Team and request a Centrepay form to take advantage of this opportunity.
- SHORT TERM PAYMENT PLAN (FOR SINGLE BILLS)
If you find that you cannot pay your bill in full when you receive it, contact Tas Gas Retail to organise a payment plan to pay off the remaining amount. You can put it into weekly, fortnightly or monthly payments until the amount is paid, up until the date of your next scheduled meter read.
A 10 day extension from the bill due date is available when you need more time to pay. You can request an extension by calling 1800 760 771 or request online with our Contact Form.
Our friendly Customer Service staff are available 8.30am – 5pm Monday to Friday to assist you, please contact 1800 760 771 to discuss your options.