Important links

The Victorian Building Authority (VBA) regulates building and plumbing practitioners to ensure the achievement of efficient and competitive building and plumbing industries in Victoria.

ESV is a technical and safety regulator responsible for the safe generation, supply and use of electricity, gas and pipelines. A statutory authority, we also licence electricians, manage the Certificate of Electrical Safety Program, conduct community safety campaigns, ensure electrical and gas products are approved and safe for use, and investigate gas and electrical incidents.

The Essential Services Commission is Victoria’s independent economic regulator of the electricity, gas, water and sewerage, ports, taxis and rail freight industries.

EWOV is a not-for-profit, independent and impartial dispute resolution service. We handle most complaints about energy and water issues, providing Victorian customers with free, accessible, informal and fast dispute resolution.

MoneyHelp is a not-for-profit service provided by the Consumer Action Law Centre.  MoneyHelp is supported by the Victorian and Australian Governments. It provides free, confidential and independent financial counselling advice to Victorians who are experiencing financial difficulty.